• What is the difference between Unified-Hosting and other hosting providers?
  Our hosting is reliable, fast, and affordable. We have a trained customer support staff to help you with all the problems and questions you may have. Also unlike other hosts we have a limit of averaging 200 Domains or less per each server. This enables us to give you uninterrupted, fast, and reliable service.
• Do you offer 24/7 Technical support?
  Yes, we offer true 24/7 technical and customer support through our online ticket based help desk.
• What if I'm not satisfied with your service?
  If you are not satisfied with our service for any reason we will refund your money back within the first 30 days. **Please read our Terms of Service for more information.
• What kind of technical support do you provide?
  We will answer, help, and fix any problems that are related to your web hosting account. We do not offer technical support for 3rd party scripts. For reseller accounts and dedicated servers you will be responsible for answering problems that your customer brings to you. For dedicated servers if they are unmanaged you will be responsible for fixing the problems that may occur.
• How can you offer so much Web space and bandwidth at such a low price?
  It shows that majority of our clients do not use more than 50MB of Web space and only a very few reach their limit. At the end it all averages out and you end up with a great deal.
• Can I send bulk email of any kind through your server?
  No, you cannot send bulk email of any king through our server including targeted opt-in email. If we find you to be violating this we will take further action (may result in account termination please read the Terms of Service)
• What kind of severs is my domain going to be hosted on?
  Most of our servers are dual CPU dual core Opteron servers with at least 2GB of memory with Red Hat Linux operating system.
• How long does it take for my domain to work after I sign up?
  It would take 24-48 hours for the DNS information to propagate over the net after you change the DNS info through your registrar. (This is normal for any host). However you can start working on your site immediately and view your site via the temporary URL.
• Will I be given unlimited access to my account?
  Yes, you will have access to FTP and control panel 24/7.
• Why don't you offer "unlimited bandwidth and space" like other hosts?
  This is because there is no such thing as unlimited bandwidth or space. Companies that do this are counting on fact that you would not use as much as they have planed. If you use more they will find ways to charge you for the exceeding amount or to terminate the service.

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• What is my site's public directory?
  You'll need to upload your files to the public_html directory. Please refer to our FTP FAQ for more info.
• How do I transfer files to and from the server?
  You'll need to use an FTP application to do this or you can upload via CPanel Files Manager
• What is a web user and how do I create one?
  A web user is an account that has it's own webspace that is separate from the main site. It can be accessed via http://www.yourdomain.com/username (replace yourdomain.com with your actual domain and username with the actual web user name).
  Here's how you create a web user for your site:
  - Create a directory with the username via FTP or File Manager
  - To give FTP login Log in to your control panel and go to FTP Manger and click on FTP Accounts to setup the account.
• How can I check disk storage and traffic quotas for my website?
  Login to your control panel and click on Web/FTP stats and click on Bandwidth to view the Bandwidth Stats. To check the Disk usage, go back to the control panel home page and click on Disk Space Usage.
• Where can I view my website statistics (log file report)?
  Login to your control panel and click on Web/FTP stats and choose your favorite stats software.
• Can I delete the /tmp directory?
  You are not advised to do so, please contact support.
• Do I have access to my raw log files?
  Login to your control panel and click on Raw Access Logs
• What is an .htaccess file?
  An .htaccess file is a powerful Apache configuration file that can control how a site or specific directory is accessed or how it functions. It essentially overwrites the global default settings of the Apache web server.
  It can easily be created with a text/html editor and uploaded via FTP. Make sure that it is created in or uploaded to the directory that you want to control. If you are using an .htaccess file to control the entire site, then you'll need to create it in or upload it into your public directory.
  The "." at the beginning of the .htaccess file makes it an invisible system file for security purposes, so if you upload it via FTP, it will not show up in the directory listing of your FTP program. This doesn't mean it is not up there, just that you cannot view it from outside the server shell. If you need to make changes, just upload a new version and have it overwrite the existing file.
• How do I password protect a directory or file?
  Login to your control panel click on Password Protected Directories. Browse through the directory you want to password protect by clicking on the folder icon. Click on the folder name to apply password protection.
• How do set the site's or a folder's default page to something other than index.html or index.htm?
  Create an .htaccess file in your public directory or the directory that you want to change the default and add the following line:
  DirectoryIndex filename.html
  [change filename.html to the file name that you want to use as the default]
• How can I prevent directory browsing? For instance, I don't want people to be able to view the contents of my /images directory with their browser.
  The quick and easy way is to create an index.html file and upload it into the directory. This way browsers are forced to view it as the default page.
  Another way is using an .htaccess file:
  Create an .htaccess file in the directory that you want to block and add the following line:
  IndexIgnore */*
  Visitors will see the directory, but no any of the files in it.
• When I try to list the contents of a directory, the server responds with "403 Error > Forbidden". How can I override this?
  For security purposes, directory listing is turned off by default. If you wish to enable directory listing for your site or a sub-directory of your site, you'll need to create an .htaccess file that contains the following line:
  Options Indexes
  Next upload this .htaccess file to the directories that you wish to make publicity browsable. If you want this to be applied to your entire site, then you'll need to upload it to the top level of your public_html directory. If you are already using .htaccess files, make sure that you include the existing information from your current .htaccess files before you upload your new version.

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• What kind of control panel are you using?
  We are using CPanel
• How do I access the control panel for my account?
  Go to http://yoursite.com/cpanel
• What can I configure using my control panel?
  manage all your domains from one location
  change your password for control panel, FTP access or email access
  create/modify/delete POP3 email accounts
  create/modify/delete email redirects
  create/modify/delete mailgroups (redirects to multiple addresses)
  create/modify/delete autoresponders and vacation replies
  configure a catch-all address (global maildrop)
  setup web users
  setup domain users
  password protect directories
  create custom error pages
  setup and maintain a MySQL database
  check disk storage/traffic quotas and usage, plus other domain info
• How do change the password for my control panel username?
  Login to CPanel and click on Change Password
• What are the requirements for user passwords and what can I do to make them difficult to crack?
  Passwords should be 8-14 characters in length. The most secure type of password includes a combination of upper and lower case letters, along with numbers and symbols. For instance, %5Db$3*( would be a very difficult password to crack, even with a brute force attack from a very determined hacker.
  Try to avoid using common words in English or other languages, as well as obvious things like your name, relatives names and other words that might be easily guessed/cracked by an unauthorized user. Here are examples of bad passwords:
  
  any person's name including yourself, partner, children, relatives, friends, etc.
  your birthday
  your Social Security Number, telephone number, address, etc.
  words or combinations of words from a dictionary, English or any other language
  numeric sequences, ie. "1234"
  words spelled backwards
  
  Finally, never under any circumstance make the password the same as your username or use a password like admin, test, guest, etc.
• I lost or forgot my site admin password, can you send it to me again?
  For security purposes, passwords are encrypted on our servers, so we do not know what your original password is, but we can generate a new one and reset it for you. If you want us to reset your password, please submit an email to support@unified-hosting.com
  
  Also, as a security measure, we will only send the new password to the primary or backup email address associated with your account. If you need to change either of those email addresses, please fill out our customer update form.
  
  Once the password is reset of the site admin, you'll be able to log in and change the password for your control panel user, FTP user, email accounts, web users or domain users.
• When I try to access my control panel, my browser responds that it cannot find the page. I can access the domain and FTP normally, but not the control panel. What might be causing this?
  If you are behind a firewall, it may be preventing you from accessing the control panel which is located on the server's port 2082. The control panel is assigned to port 2082 for security purposes since many of the control panel functions must be executed as "root". If you wish to use your control from behind the firewall, you'll need to enable access to port 2082.

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• What is POP3 email and how do I create a POP3 email account?
  POP3 (Post Office Protocol 3) email stores your email on the server to be downloaded locally by your email program. If you don't want to use POP3 email, you can setup an email redirect to forward your email to an outside email address.
  
  Here's how you can create a POP3 account for your domain:
  - Login to CPanel > Click on Mail > Click on Add/Remove/Manage Accounts > Click on Add Account
   
• How do I change the password for a POP3 email account?
  - Login to CPanel > Click on Mail > Click on Add/Remove/Manage Accounts > Click on Password next to the account name to change it
• How do I change a email redirect to a POP3 email account?
  - Login to CPanel > Click on Mail > Click on Forwarders > Click on Add Forwarder to create a new redirect/forwarder
• How do I configure my email application for POP3 email?
  POP Server  name: mail.yourdomain.com
  SMTP Server name: mail.yourdomain.com
  username: your-username
  password: your-password
  
  For your outgoing server use you can also use your  ISP's SMTP settings. Note: Some ISPs block the access to SMTP port 25. If this port fails try port 26.
• Do you offer webmail so I access my email via a web browser?
  Yes, you can access Webmail via http://yourdomain.com/webmail
• How do I create a email redirect?
  - Login to CPanel > Click on Mail > Click on Forwarders > Click on Add Forwarder to create a new redirect/forwarder
• How can I send all unresolved email to one "catch-all" email address?
  Yes, you can.
  - Login to CPanel > Click on Mail > Click on Default Address > Click on Set Default Address
• How do I setup an autoresponder or vacation reply?
  - Login to CPanel > Click on Mail > Click on Auto-responders > Click on Add Auto-responder
• How do I create an email list for my site?
  - Login to CPanel > Click on Mail > Click on Mailing Lists > Click on Add Mailing List
• What is IMAP and can I use it to read my email from an external email program?
  IMAP (Internet Message Access Protocol) allows you to read your email directly from the server, unlike POP3 which has to first download your email before it can be read.
  
  IMAP4 is enabled on our servers and you can use it to read your email using your email program. You'll need to change your email program's settings from POP3 to IMAP4.

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